Jashpurnagar . Commissioner of Surguja Division Narendra Dugga today conducted a surprise inspection of various branches of the Collectorate office in Jashpur and took stock of the administrative functioning. During this, he laid special emphasis on the effective functioning of e-office, timely resolution of revenue and relief cases and providing digital services to the common citizens within the stipulated time frame. During the inspection, Collector Rohit Vyas, Additional Collector Pradeep Sahu, Deputy Commissioner Sharda Agarwal along with the concerned officers and employees were present.

All files should be handled through e-office only:

Commissioner Dugga began his inspection at the Collectorate's Superintendent's Branch. Here, he observed the file processing process operated through the e-office system and inquired about its functioning from officials. He gave clear instructions that, in accordance with the government's intention, the handling and movement of all government files should be ensured only through e-office, so that transparency, accountability, and timeliness are maintained. He said that the digital system will eliminate unnecessary file delays and make it possible to effectively monitor work at every level.

Resolve disaster relief cases within the time limit:

Commissioner Dugga then inspected the Additional Collector's Courtroom. He obtained detailed information on disaster relief cases under Revenue Book Circular (RBC) 6-4 and reviewed pending files. During the inspection, he expressed displeasure with the concerned reader over the slow movement of files and the lack of progress in resolving cases. He directed that relief-related cases be resolved on a priority basis, ensuring prompt and quality resolution, so that eligible beneficiaries can receive timely assistance. During the inspection, the Commissioner also reviewed various revenue cases. He directed officials to ensure timely resolution of pending cases in the revenue courts and to eliminate unnecessary delays by regularly reviewing each case. He stated that the prompt resolution of cases concerning ordinary citizens is the hallmark of good governance.

Arrangement of digital services tested at Seva Setu Centre:

Commissioner Dugga also inspected the Seva Setu Center located in the Collectorate complex. He inquired about the online services available there, the application process, and the facilities being provided to citizens. He directed that all digital services available through Seva Setu be made available to the general public within the stipulated timeframe and that no application be kept pending unnecessarily. He said that Seva Setu is a strong medium of trust between the government and the public, and that citizens should receive simple, transparent, and prompt services through it.

Review of works also taken in Relief and Complaint Branch:

During the inspection, the Commissioner inspected the Relief and Grievance Branch and reviewed the complaints received and pending cases. He instructed the officials to resolve all complaints and relief-related matters with sensitivity and seriousness, so that common citizens can get justice and relief in time. The Commissioner said that the government's priority is to provide quick, transparent and accountable administration to the citizens. For this, all officers and employees should work with full responsibility and commitment while adhering to the time limit.